I am trying to subscribe or renew and I cannot register with the website or do not know my password and username.
When you subscribe or renew your subscription, you'll be transferred to our new Shop. There is no need to register with this site - unless you'd like it to remember your details for the next time - just add the item to your basket. You will then be transferred to SagePay for payment, in the usual way.
I haven't received the username and password for the
Please contact email@example.com
who will forward it to you again. There are always a few which 'bounce'
back when we try to send them. Also, remember to check your junk or
deleted items mailbox. It's surprising how many emails end up there for no
My computer will not accept the
username and password I am entering.
Are you entering the correct
username and password? The ONLY username that will work is the one you
have received from us. Entering your own username (for example, your own
name or nickname) WILL NOT work. The same goes for the password: only the
password you have received from us will work. It must be entered in
exactly the same way as given.
My computer still will not accept
the username and password you have given me for the current
Is the home page headed December 2015? Sometimes, your
computer's hard disk may be holding information already entered (last
issue's username and password). If it shows a different date, it will need
to be refreshed. Clicking the 'refresh' button at the top of your screen
(Internet Explorer shows this as a page with the two green arrows) should
BUT: For AOL users. If that doesn't work, it may be
that you're looking at an older page stored (cached) by your browser (AOL)
from the last visit. However, they should not cache pages for very long
so, once the current one has expired, the next visit to the page will
cache the current version and the problem will be solved. If this is the
case, the problem may already have fixed itself. If not, you will need to
force your browser to refresh, in other words, to load the page
fresh from Workshop on the Web. Try this: My AOL > Preferences > WWW
>Temporary Internet Files >Delete Files. If that still doesn't work,
the best way would be to bypass the cached home page and go directly to
the workshops. To do this, copy
into the address line of your browser and enter. The box that pops up will
ask for the December 2015 access information - key them in as usual and
you're done. There does appear to be an intermittent problem of
compatibility between newer versions of Adobe Acrobat and some
The easiest way around it is to try another browser. Few
problems seem to arise with Mozilla Firefox If this doesn't work, try the
Mac users: CTRL-click (or right-click) on the PDF
link (button or image). Download it by selecting 'Download linked files
as...' which brings up a navigation dialogue box so you can choose where
to save the file. Do this for as many PDFs as you want to download. When
you've finished downloading the files, open the folder where they were
saved and double-click them to open. They will open automatically in the
computer's default PDF reader - this is normally Preview, unless the user
has changed it to something else.
Windows users: right click on
the icon of the workshop you want to open and Save Target As. . . Launch
Acrobat and open the saved file directly.
buy Back Issues without joining?
Sorry, no. You can only buy Back
Issues when (or after) becoming a member of Workshop on the Web. The
annual subscription is only 20.00 British pounds and you are issued with a
membership number which helps us to see which Back Issues you are entitled
to, should any of those usernames and/or passwords ever go
I am trying to look at a Back Issue but my computer will
not let me in. Why not?
Have you subscribed to this Back Issue? If
not, you will not be able to access it. You can buy any of our Back Issues
at the very reasonable price of 5.75 pounds each. You will then be sent a
username and password for that issue. To see a full list of Back Issues
and what each edition contains, please click on 'Back Issues' near the top
of the home page.
Why can't you just renew my subscription - I
paid online last time using your secure server.
Sorry but when you
buy online, we do not actually see your credit card details. These are
held securely by Sagepay, who process your payment on our behalf.
Add us to your Address Book
To ensure your Workshop on the Web emails reach your inbox, please add firstname.lastname@example.org to your address book or safe senders' list. This is necessary because some Internet Service Providers (ISPs) block emails from senders whose email addresses are not in the recipient's address book or on their safe senders' list in order to prevent you from receiving unwanted spam email. You can add us by following the instructions below for your ISP.
Once signed in, click on 'Options' in the top right of your screen. If a drop down menu appears, click on 'More options...' at the bottom. Under the 'Junk e-mail' section, click on 'Safe and blocked senders'. Click on 'Safe senders'. Type email@example.com in the 'Sender or domain to mark as safe:' box, and then click 'Add to list'.
Click on the 'File' menu at the top of the screen, then click on 'New', then click on 'Contact'. Type firstname.lastname@example.org into the 'E-mail' box. Enter any information you wish on the address card and click 'Save and Close'.
Click on the 'File' menu at the top of the screen, then click on 'New', then click on 'Address Book Card...'.
Type email@example.com into the 'Email' box. Enter any information you wish on the address card and click 'OK'.
Click Contacts along the left side of any page. Click the New Contact button in the top-left corner of the Contact Manager. Enter firstname.lastname@example.org into the 'Email' box then click 'Save'.
Yahoo Mail (and BT Internet)
If you have Yahoo! Mail Classic:
Go to any email from us and at the top of the message screen, click on the 'Add to Address Book' link at the end of the 'From:' address field. Check that email@example.com is in the email box, enter any other information you wish on the address card and click 'Add to Address Book'.
If you have the newer version of Yahoo! Mail:
On the left bar, click on the 'Add' link next to 'Contacts'.
In the small window that appears, type firstname.lastname@example.org into the 'Email' box. Enter any other information you wish on the address card and click 'Save'.
On the left bar, click 'Contacts'. On the next screen, click the 'New' button next to the search box at the top, and then click 'New Contact' on the menu that appears. Enter email@example.com into the 'Email 1' box.
Enter any information you wish on the Address Card and click the 'Create' button at the top, next to the search box.